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Accion MfB Privacy Policy

Accion MfB's privacy policy explains how the organization uses data provided by users. The policy also explains user's rights and choices.

Privacy Policy

Accion MfB holds a position of trust and confidence with its clients, and this informs our commitment to protecting the personal information received from our users. This page informs you of our Privacy Policy regarding the collection, use, and disclosure of personal information when you use our online services. The policy provisions cover the under listed areas in data privacy management:
•  What personal information do we collect from our users?
•  How do we use the information we collect?
•  Will Accion Microfinance Bank Limited share your personal information with third parties?
•  The issue of cookies and how we use them
•  What are your rights regarding the personal information you provide us?
•  Update to your personal information

1.  What personal information do we collect from our users?

When you use any of our online services, or contact us via phone or email or any of our social media platforms or subscribe to any of our services or products, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.
Personally identifiable information may include, but is not limited to: •  Name, Nationality, Gender, Date of birth and Religion
•  Bank Verification Number (BVN), National Identity Number (NIN), Driver's License and International Passport Number, Permanent Voters Card (PVC) and any other valid means of identification as may be applicable and in use from time to time.
•  Contact details (address, email and phone number)
•  Communication preferences
•  Employment information (name of organization, job title, level, work experience, industries worked in, previous remuneration)
•  Reference and background checks

We may also collect information on how our website is accessed and used: i.e. Usage Data. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2.  How do we use the information we collect?

We use the personal information obtained from you for the following purposes: •  To contact you and provide you with up-to-date information about our products and services.
•  To provide customer care and support services
•  To improve our website and personalize our services in order to better serve you
•  To monitor the success of promotional campaigns
•  To follow up on a prior correspondence (live chat, email or phone inquiries)
•  To detect, prevent and address technical issues
•  To verify references

We will not, subject to regulatory requirements and applicable law, use or share personal information provided to us online in any way not related to the ones described above without clear prior notice and the option to opt-out.

3. Will Accion Microfinance Bank Limited share your personal information?

In a bid to provide you with excellent product and service delivery, we may need to outsource such product or service delivery in the event where expertise opinion is needed. This will be done in line with relevant regulations and law.

Otherwise, your information is confidential and we will never share with third parties unless we are obliged or permitted by law to do so.

4. Cookies and how we use them

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Cookies help us understand your preferences based on previous or current site activity, thereby allowing us to provide you with an improved site experience.

5. What are your rights regarding the personal information you provide us?

You are permitted, subject to any applicable law and regulatory requirements, to exercise the following rights: •  Request access to your personal information as long as it does not breach the privacy of another individual. You will be able to rectify any inaccuracies or update information we hold about you.
•  Request to remove or delete your personal information from our records subject to regulatory laws.
•  Request a copy of your personal information for use in other circumstances
•  Restrict the processing of your personal information even while we hold on to it.

6. Update to your information

You are advised to inform us if there is any change to your personal information so as to keep our database up-to-date.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the "effective date" at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us via any of the channels listed below:

Office:  Accion Microfinance Bank Limited, Elizade Plaza, 322A Ikorodu Road, Anthony Village, Lagos, Nigeria.
Tel:  (+234) 1- 271-9326

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Head Office, 154 Ikorodu Road, Onipanu, Lagos, Nigeria
(234) 1 271-9326
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