Highlights from Our South-South Regional Customer Forum (Port Harcourt)

Strong relationships are built through meaningful conversations.

For any business, taking time to listen to customers is one of the most effective ways to understand their needs, improve services, and create experiences that truly make a difference.

As part of our 20th anniversary celebrations, we hosted the South-South edition of our Regional Customer Forum in Port Harcourt, bringing together customers, members of our Board, and senior management for honest conversations about the banking experience.

Better Conversations. Better Solutions.

The forum created an open space for customers to share their experiences with our products and services.

Discussions focused on customer service, loan accessibility, digital banking, and other aspects of the banking experience. 

For us, these conversations are invaluable.

While reports and data help us measure performance, hearing directly from our customers helps us understand the people behind the numbers. It gives us a clearer picture of what is working, what can be improved, and how we can continue creating solutions that truly make a difference.

Growing Together Through Trust

Our Board and management team reaffirmed their commitment to ensuring that customer feedback continues to shape the Bank's decisions, products, and services. They recognised that meaningful financial inclusion happens when financial solutions reflect the everyday realities of the people they are designed to serve.

The South-South region is home to thousands of hardworking entrepreneurs and business owners who contribute to Nigeria's economy every day. Understanding their challenges and ambitions allows us to provide support that goes beyond banking and helps businesses grow with confidence.

Appreciating Those Who Have Journeyed with Us

The forum was also an opportunity to celebrate our customers.

Several long-standing customers were recognised for their loyalty and continued partnership with the Bank, while everyone who attended received appreciation gifts as a simple way of saying thank you for choosing Accion Microfinance Bank over the years.

These moments remind us that lasting relationships are built on trust, consistency, and mutual respect.

Looking Ahead

The Port Harcourt Customer Forum is another important step in our journey of building stronger relationships with the people and communities we serve. Every conversation helps us learn, and every piece of feedback helps us improve. 

Our Regional Customer Forum continues across the country, and we look forward to meeting even more customers, hearing more stories, and working together to build a stronger future.

Because for us, listening isn't just part of customer service… It's how we continue to grow together.