To evolve, implement and maintain efficient datacenter, communication network and power infrastructure that will guarantee superior service delivery of the Bank to its customers (External and Internal)
Manage cloud infrastructure
Responsible for IT asset management to ensure assets full lifetime cycle value is achieved.
Manage strategic relationships with key IT Infrastructure product and service providers
Provide in depth technical expertise for both tactical and operational initiatives
Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
Analyse and predict trends and develop long range plans designed to maintain cost effectiveness
Participate in IT strategy planning activities
ix. Develop the reporting schemes for vendor performance in areas that include quality, capacity, systems and responsiveness
Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
Work closely with project team members line managers for time allocation and prioritisation
xii. Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
Participate in the budget process
Qualification & Experiences
A university degree or its equivalent qualification e.g. BSc/HND Computer Science/ Engineering etc.
Possession of relevant IT professional certification such as. CCNA, CISSP, CCNP, OCD, MCSD, MCSE, Sophos, Red Hat, Ubuntu, NetAPP etc. will be added advantage.
Minimum of 7 years working experience in IT, with a minimum of 3 years in a middle management position
Key Performance
Compliance level of vendors to pre-agreed SLAs/OLAs
Level of customer satisfaction with IT service delivery processes
Number of user complaints regarding deployed infrastructure
Number and value of sanctions received as a result of unresolved network/communication issues
Lapses identified by internal and external audit
Unscheduled network and communications downtime
Internal customer satisfaction level with network/communication standards
Frequency of security lapses via intrusions, virus attacks, etc.
Cycle time to process requests
Required Knowledge
At least 7 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning.
Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
Strong management and people development skills
Understanding of ITIL practices
Ability to think logically and demonstrate strong analytical and problem solving skills
Ability to manage internal and external projects from inception to completion
Expertise in setting and managing customer expectations with sound service orientation and strong Customer focus
Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management
Experience implementing packages and working with vendors
Experience implementing packages and working with vendors
Familiar with enterprise application implementation, integration, and management
IT Security Management. Thorough knowledge of networking and the Internet as well as all aspects of security, including authentication, access control, intrusion detection, firewalls, encryption, data integrity, disaster prevention, and disaster recovery
Network/Communications Performance Management
Proficiency in major operating systems (Windows, HP, Unix and all variance of Linux, etc)
Proficiency in the use of NetApp Storage Device, VoIP, CISCO routers and switches, Sophos Firewall, Mikrotik Switches
Good written and oral communication skills
Results oriented and responsive
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