Accion Microfinance Bank

Job Details
Job Responsibilities
  • Drive omni-channel user experience, ensuring customers can shift gears easily from one channel to another.
  • Optimize the revenue-generating capacity of all channels, in line with the annual and quarterly budget expectations.
  • Help troubleshoot and realign products and channels on growth path.
  • Sweat digital marketing and sync with physical growth efforts
  • Measure and dashboard IT and interdepartmental support for our Digital channels.
  • Consistently drive resolution of all identified audit exceptions.
  • Analyze the organization?s card transaction flow and implementation of changes as necessary to enhance process efficiencies and optimize pricing.
  • Design new digital products in line with the Bank?s vision ? savings, loans, hybrid.
  • Assess market competition by comparing the company's product to competitors' products.
  • Monitor, track and manage the performance of SaveBrighta.
  • Define sales & marketing strategies to maximize customer awareness & engagement with digital products
  • Design and drive the development of loans products in collaboration with Accion International.
  • Evaluate and improve customer experience across the various channels of the bank.
  • Work collaboratively with a cross-functional, multi-disciplinary team across the bank to enhance and drive adoption and utilization of digital banking products.
  • Manage the organization?s corporate purchasing card program such as the issuance, renewal, and modification; cancellation, records retention, distribution lists, look-and-feel, compliance issues and customer service.
  • Responsible for carrying out a thorough review of purchasing card transactions, analyzing spending trends, and consulting with internal stakeholders on transactions to generate a detailed report on spending patterns and avoid policy exceptions, while driv
Qualification & Experiences
  • B.Sc in Engineering, Electronics, Computer Science, and/or related fields is required. Masters or MBA is preferred
  • About 5 -7 years of experience in the banking, microfinance and electronic channels /or branchless banking, preferably with significant operational experience in digital channels and agency network management.
Key Performance
  • Collaborative in nature, strong written and oral communication skills, and high comfort-level in presenting to executive teams.
  • Intense Passion for Sales and Marketing.
  • Ability to operate with a minimum of supervision
  • Good business Relationship Management skills.
  • Strong negotiation skills and business judgment.
  • Good communication, analytical and interpersonal skills.
Required Knowledge
  • Project management experience: detail and process oriented. Ability to motivate and develop staff.
  • Understanding of financial services and banking
  • Knowledge of electronic channels, digital finance and agency (branchless) banking.
  • Understanding of new technologies and digital delivery channels.
  • Strong negotiation skills and business judgment.
  • Business and Technical skills in delivery channels, information and communications technology, financial services technology, and training and capacity building with channels and digital finance.
  • Computer literacy, including PowerPoint presentation ability.

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Elizade Plaza, 322A Ikorodu Road, Lagos, Nigeria
         
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